While the CUNY Libraries are finishing up their implementation of Alma/Primo VE, you may need to ask questions, report problems, or request support—and there are lots of places to get help!
- The CUNY Libraries' Basecamp project site is for housekeeping announcements and questions.
- All ExL presentations are recorded and available on the Basecamp site for later viewing.
- The Basecamp site will be archived when the CUNY Libraries move to Alma support.
- The Alma known issues page on the OLS Support Site should be consulted to make sure the issue you've encountered is a novel one.
- Open cases for Alma/Primo VE functional questions ("I'm seeing triplicate results for the same item," "I can't sign into Analytics," etc.) via the ExL Support Portal.
- Alma Communications Committee members have accounts with ExL Support.
- Additional campus library members may be invited to the ExL Support Portal by existing users.
- Email support@cuny-ols.libanswers.com with customization requests, permission issues, etc.