What do you want to know? - Knowledge Base

Latest Q&A

How and why should I set up automatic upload of electronic holdings?
Last Updated: 2024-04-25 |
Topics:
- Best Practice
- E-Resources
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Views: 203

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How do I place an order on an Ebook Central autoload title?
Last Updated: 2024-04-19 |
Topics:
- Acquisitions
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Views: 55
Which CUNY schools are using Rialto?
Last Updated: 2024-02-29 |
Topics:
- Acquisitions
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Views: 14
How do I receive standing orders?
Last Updated: 2024-01-29 |
Topics:
- Acquisitions
- Resource Management
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Views: 65
How do I add money to a fund in Alma?
Last Updated: 2024-01-16 |
Topics:
- Acquisitions
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Views: 61
How should print plus online subscriptions be handled in Alma?
Last Updated: 2023-12-19 |
Topics:
- Acquisitions
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Views: 20
If a fund was created, why is it not showing up to be used in the ordering process?
Last Updated: 2023-12-06 |
Topics:
- Acquisitions
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Views: 49
How much should I allocate to a fund?
Last Updated: 2023-12-04 |
Topics:
- Acquisitions
- Best Practice
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Views: 10
How do I use the Acquisition technical services work order?
Last Updated: 2023-10-30 |
Topics:
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Views: 89
How do I report Alma or Primo VE ("OneSearch") outages?
Last Updated: 2023-10-24 |
Topics:
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Views: 91
How do I activate or deactivate a database?
Last Updated: 2023-10-06 |
Topics:
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Views: 41
How do I create an invoice?
Last Updated: 2023-10-05 |
Topics:
- Acquisitions
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Views: 79
How do I put additional charges or discounts on an invoice?
Last Updated: 2023-09-06 |
Topics:
- Acquisitions
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Views: 14
How do I save the results from a search in Alma?
Last Updated: 2023-08-31 |
Topics:
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Views: 65
How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2023-08-24 |
Topics:
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Views: 100
How do I configure the display of templates for bibliographic records and holdings?
Last Updated: 2023-08-07 |
Topics:
- Acquisitions
- Resource Management
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Views: 50
Does Alma support serials prediction patterns?
Last Updated: 2023-08-03 |
Topics:
- Acquisitions
- Resource Management
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Views: 20
What do I do if there is no record in the Network Zone for the print book I wish to order?
Last Updated: 2023-08-02 |
Topics:
- Acquisitions
- Resource Management
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Views: 12
I made a mistake rolling over the ledger. How do I delete it?
Last Updated: 2023-08-02 |
Topics:
- Acquisitions
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Views: 41
What are the known issues across CUNY with Alma/Primo VE?
Last Updated: 2023-07-20 |
Topics:
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Views: 674
When will new features be turned on in Alma?
Last Updated: 2023-07-19 |
Topics:
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Views: 9

more...

How do I export records from OCLC Record Manager to Alma?
Last Updated: 2024-04-04 |
Topics:
- Resource Management
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Views: 24
How do you bind issues in Alma?
Last Updated: 2024-04-03 |
Topics:
- Resource Management
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Views: 2
Where do the spaces and periods go in LC call numbers in Alma?
Last Updated: 2024-04-03 |
Topics:
- Best Practice
- Resource Management
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Views: 15
How do I quickly catalog a book on the fly?
Last Updated: 2024-03-08 |
Topics:
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Views: 117
How do I view changes made to bibliographic records?
Last Updated: 2024-02-17 |
Topics:
- Resource Management
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Views: 55
How do I relink holdings to another bibliographic record?
Last Updated: 2024-02-01 |
Topics:
- Resource Management
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Views: 35
What is happening to the OCLC Connexion browser?
Last Updated: 2024-01-30 |
Topics:
- Resource Management
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Views: 63
How do I receive standing orders?
Last Updated: 2024-01-29 |
Topics:
- Acquisitions
- Resource Management
|
Views: 65
Which bibliographic fields are custom indexed in Alma?
Last Updated: 2024-01-08 |
Topics:
- Resource Management
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Views: 8
Is there a way to automatically fill in the call number field in the holdings record from the bib record?
Last Updated: 2023-12-18 |
Topics:
- Resource Management
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Views: 28
Which classification codes (e.g., call numbers) can you get in an Analytics report?
Last Updated: 2023-12-05 |
Topics:
- Analytics
- Resource Management
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Views: 21
What is "Alma Shelf Report" and how do I use it?
Last Updated: 2023-11-08 |
Topics:
- Resource Management
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Views: 18
How do I delete holdings records?
Last Updated: 2023-10-31 |
Topics:
- Resource Management
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Views: 12
What is the difference between logical and itemized sets?
Last Updated: 2023-10-31 |
Topics:
- Resource Management
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Views: 25
How do I use the Acquisition technical services work order?
Last Updated: 2023-10-30 |
Topics:
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Views: 89
What are the Aleph item process statuses that would have ended up as Technical Migration in Alma?
Last Updated: 2023-10-30 |
Topics:
- Best Practice
- Resource Management
|
Views: 210
How do I add autofill fields in the Metadata Editor?
Last Updated: 2023-10-24 |
Topics:
- Best Practice
- Resource Management
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Views: 37
How do I report Alma or Primo VE ("OneSearch") outages?
Last Updated: 2023-10-24 |
Topics:
|
Views: 91
How do I activate or deactivate a database?
Last Updated: 2023-10-06 |
Topics:
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Views: 41
What are the keyboard shortcuts for Alma?
Last Updated: 2023-09-11 |
Topics:
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Views: 123

more...

How do I link to my library's catalog in WorldCat/FirstSearch?
Last Updated: 2024-04-18 |
Topics:
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Views: 150
What is paging and which CUNY libraries offer it?
Last Updated: 2024-02-07 |
Topics:
- Discovery
- Fulfillment
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Views: 4
How does resource sharing with SUNY work?
Last Updated: 2024-02-01 |
Topics:
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Views: 599
How do I highlight a set of titles in a collection in OneSearch?
Last Updated: 2023-11-10 |
Topics:
- Discovery
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Views: 96
How do I report e-resource problems to Ex Libris?
Last Updated: 2023-11-03 |
Topics:
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Views: 44
Is there a list of vendor interfaces that allow for openURL link resolvers?
Last Updated: 2023-10-31 |
Topics:
- Discovery
- E-Resources
|
Views: 104
How do I report Alma or Primo VE ("OneSearch") outages?
Last Updated: 2023-10-24 |
Topics:
|
Views: 91
How do I activate or deactivate a database?
Last Updated: 2023-10-06 |
Topics:
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Views: 41
What are the best resources to look at if I want to understand what the CDI is, how it works, and how it relates to Alma?
Last Updated: 2023-07-26 |
Topics:
- Discovery
- E-Resources
|
Views: 20
What are the known issues across CUNY with Alma/Primo VE?
Last Updated: 2023-07-20 |
Topics:
|
Views: 674
When will new features be turned on in Alma?
Last Updated: 2023-07-19 |
Topics:
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Views: 9
I'd like to have our LibChat widget embedded in OneSearch. What do I need to do?
Last Updated: 2023-06-26 |
Topics:
- Discovery
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Views: 4
What is the OpenURL link resolver for Primo VE?
Last Updated: 2023-06-26 |
Topics:
- Discovery
- E-Resources
|
Views: 296
Which items become available only after using the sign in button in OneSearch (Primo VE)?
Last Updated: 2023-06-26 |
Topics:
- Discovery
- E-Resources
|
Views: 161
How long does it take for collections activated in CDI to appear in Primo VE?
Last Updated: 2023-06-26 |
Topics:
- Discovery
- E-Resources
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Views: 38
How does Newspapers Search in Primo VE work?
Last Updated: 2023-06-26 |
Topics:
- Discovery
- E-Resources
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Views: 23
What code do I use to embed a journal search on my library's website, in our LibGuides, etc.?
Last Updated: 2023-06-26 |
Topics:
- Discovery
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Views: 4
What is the difference between "Location Reserves" and "Course Reserves"?
Last Updated: 2023-06-26 |
Topics:
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Views: 36
Why aren't my newspapers showing up in OneSearch?
Last Updated: 2023-06-26 |
Topics:
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Views: 21
What is the difference between the Journal Search tab and an Advanced Search for Material Type: Journals?
Last Updated: 2023-06-26 |
Topics:
- Discovery
|
Views: 49

more...

How and why should I set up automatic upload of electronic holdings?
Last Updated: 2024-04-25 |
Topics:
- Best Practice
- E-Resources
|
Views: 203
How do you automatically update your electronic holdings from JSTOR?
Last Updated: 2024-04-25 |
Topics:
- Best Practice
- E-Resources
|
Views: 0
How do you automatically update your electronic holdings from Taylor & Francis?
Last Updated: 2024-02-14 |
Topics:
- E-Resources
|
Views: 41
How do I report e-resource problems to Ex Libris?
Last Updated: 2023-11-03 |
Topics:
|
Views: 44
Is there a list of vendor interfaces that allow for openURL link resolvers?
Last Updated: 2023-10-31 |
Topics:
- Discovery
- E-Resources
|
Views: 104
How do I report Alma or Primo VE ("OneSearch") outages?
Last Updated: 2023-10-24 |
Topics:
|
Views: 91
How do I activate or deactivate a database?
Last Updated: 2023-10-06 |
Topics:
|
Views: 41
How do I save the results from a search in Alma?
Last Updated: 2023-08-31 |
Topics:
|
Views: 65
I get the message "400 Bad Request - Request Header or Cookie Too Large" in my browser. What should I do?
Last Updated: 2023-08-25 |
Topics:
- E-Resources
- EZproxy
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Views: 11
Patrons are reporting problems logging into EZproxy with CUNY Login credentials. How can they get remote access to e-resources?
Last Updated: 2023-08-25 |
Topics:
- E-Resources
- EZproxy
|
Views: 122
How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2023-08-24 |
Topics:
|
Views: 100
How do I add an electronic title if it's not in the Community Zone?
Last Updated: 2023-08-07 |
Topics:
- E-Resources
- Resource Management
|
Views: 38
How do you automatically update your electronic holdings from Springer?
Last Updated: 2023-08-01 |
Topics:
- E-Resources
|
Views: 32
How do you automatically update your electronic holdings from Project MUSE?
Last Updated: 2023-08-01 |
Topics:
- E-Resources
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Views: 17
How do you automatically update your electronic holdings from Ovid?
Last Updated: 2023-08-01 |
Topics:
- E-Resources
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Views: 40
How do you automatically update your electronic holdings from Elsevier (ScienceDirect)?
Last Updated: 2023-08-01 |
Topics:
- E-Resources
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Views: 52
How do you automatically update your electronic holdings from Ebook Central?
Last Updated: 2023-08-01 |
Topics:
- E-Resources
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Views: 23
How do I troubleshoot the "Upload electronic holdings - PROQUEST_EBOOK_CENTRAL" report?
Last Updated: 2023-08-01 |
Topics:
- E-Resources
|
Views: 77
What are the best resources to look at if I want to understand what the CDI is, how it works, and how it relates to Alma?
Last Updated: 2023-07-26 |
Topics:
- Discovery
- E-Resources
|
Views: 20
What are the known issues across CUNY with Alma/Primo VE?
Last Updated: 2023-07-20 |
Topics:
|
Views: 674

more...

How do I link to my library's catalog in WorldCat/FirstSearch?
Last Updated: 2024-04-18 |
Topics:
|
Views: 150
How do I set up the lending integration between Alma and ILLiad?
Last Updated: 2024-04-12 |
Topics:
- Fulfillment
- Resource Sharing
|
Views: 2
How do I integrate Alma with ILLiad?
Last Updated: 2024-04-12 |
Topics:
- Fulfillment
- Resource Sharing
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Views: 35
Why is Alma saying that a resource sharing book is not available at any institution when we scan its barcode?
Last Updated: 2024-04-09 |
Topics:
- Fulfillment
- Resource Sharing
|
Views: 5
How do I set up the borrowing integration between Alma and ILLiad?
Last Updated: 2024-03-11 |
Topics:
- Fulfillment
- Resource Sharing
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Views: 4
How do I set up ILLiad as the resource sharing partner of last resort in Alma?
Last Updated: 2024-03-11 |
Topics:
- Fulfillment
- Resource Sharing
|
Views: 5
How do I quickly catalog a book on the fly?
Last Updated: 2024-03-08 |
Topics:
|
Views: 117
What are the fines and fees in Alma?
Last Updated: 2024-03-05 |
Topics:
- Fulfillment
|
Views: 1
What is paging and which CUNY libraries offer it?
Last Updated: 2024-02-07 |
Topics:
- Discovery
- Fulfillment
|
Views: 4
How does resource sharing with SUNY work?
Last Updated: 2024-02-01 |
Topics:
|
Views: 599
How to I extend due dates past a user's expiration date?
Last Updated: 2024-01-24 |
Topics:
- Fulfillment
- User Management
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Views: 7
When do accounts in Alma expire?
Last Updated: 2024-01-24 |
Topics:
- Fulfillment
- User Management
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Views: 32
How do I use the sandboxes to test resource sharing workflows?
Last Updated: 2024-01-24 |
Topics:
- Fulfillment
- Resource Sharing
|
Views: 200
What are the staff workflows for resource sharing with libraries outside of CUNY?
Last Updated: 2024-01-24 |
Topics:
- Fulfillment
- Resource Sharing
|
Views: 267
How do I print shipping slips for materials lent to libraries outside of CUNY?
Last Updated: 2024-01-24 |
Topics:
- Fulfillment
- Resource Sharing
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Views: 49
How do I print slips or bills from Alma?
Last Updated: 2024-01-23 |
Topics:
- Fulfillment
- General Administration
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Views: 373
How do loan renewals work in Alma?
Last Updated: 2024-01-12 |
Topics:
- Fulfillment
|
Views: 134
How do I change the due date for semester loans?
Last Updated: 2024-01-04 |
Topics:
- Fulfillment
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Views: 97
What are the different ways I can change a loan?
Last Updated: 2023-12-21 |
Topics:
- Fulfillment
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Views: 36
We have long lost items. How do we withdraw these items while keeping the fees on the borrowers' accounts?
Last Updated: 2023-12-21 |
Topics:
- Fulfillment
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Views: 107

more...

Welcome

How can we help?

OLS Systems is standing by to assist you with your Alma and Primo VE requests!

If, after reviewing the list of known issues and perusing the questions & answers in the Knowledge Base, you have a question or request, please open a ticket via one of the following means:

Contact

Email support@cuny-ols.libanswers.com

Fill out request form